Frequently Asked Questions

Choose your gift, add the recipient details, select delivery or pickup, add any message card or special instructions, then confirm payment. Your order is prepared after payment is verified.

Pending means your order is received but not fully confirmed. Preparing means our team is arranging the gift. Out for delivery means the rider has the gift. Delivered means the gift was successfully delivered.

You can request changes before the gift is prepared, customized, or dispatched. Custom gifts may not be cancellable once design or preparation has started.

If tracking is available on your order, you can check the order status from your account or contact support with your order number for updates.

Yes. You can request a personal message card, special wrapping, ribbon style, flowers, balloons, printed name, photo, or luxury packaging depending on product availability.

We support birthdays, newborn gifts, weddings, anniversaries, graduation, congratulations, thank you, I love you, I am sorry, Eid, Ramadan, Hajj, Umrah, grand opening, flowers, chocolates, cakes, and premium combos.

Yes, you can request anonymous delivery. Please clearly mention this before dispatch so our team does not reveal the sender name during delivery.

Yes. Tell us the occasion, your budget, recipient age, recipient gender, delivery date, and preferred style. Our team can suggest suitable premium gift options.

Yes, same-day delivery may be available in selected Mogadishu areas for ready-made gifts, depending on stock, order time, address accuracy, traffic, and rider availability.

Yes. You can schedule delivery for birthdays, anniversaries, Eid, graduations, weddings, corporate events, and other important dates.

Yes. Customers abroad can order gifts for family, friends, partners, and business contacts in Somalia. Please provide the recipient name, phone, city, district, and delivery instructions.

Our delivery team may call the recipient or sender to confirm the location. Redelivery may require extra delivery fees depending on the case.

Available payment methods may include mobile money, bank transfer, card or online payment, depending on your location and order type. Support will confirm the official payment channel.

Yes. After payment confirmation, you may receive a receipt, order confirmation, or invoice depending on your order type.

Only pay through official Alalaas Gifts channels confirmed by our support team. Do not send money to unverified personal numbers.

Returns and exchanges depend on the product type, condition, and whether it was customized. Personalized gifts are usually not returnable unless there is a confirmed mistake from our side.

Contact support as soon as possible with your order number, clear photos or videos, and a short explanation of the issue.

Refunds are reviewed based on the order status, payment method, and reason. If an item is unavailable after payment, we may offer a replacement, store credit, or refund.

Yes. We provide professional gift solutions for companies, VIP clients, employees, events, launches, and business celebrations.

Yes, branding options may include company logo, branded cards, ribbons, stickers, event tags, or custom packaging depending on availability.

Send us your quantity, budget, deadline, branding needs, and delivery locations. We will prepare recommendations, pricing, and delivery planning.

An account can make ordering easier because you can manage profile details, saved addresses, and order history where available.

Order details are used to prepare and deliver gifts correctly. If anonymous delivery is requested, we do not reveal the sender name unless required for safety or delivery confirmation.

Send your name, phone number, order number, recipient details if needed, and a clear explanation of your request. Add photos if the issue is about a product or delivery.