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Return & Refund Policy
A fair, clear, and customer-focused policy designed to protect premium gift orders and support every genuine claim.
Inspect Your Gift Order on Delivery
Please check your order as soon as it arrives. Fast inspection helps us resolve any genuine issue quickly and keeps your experience with Alalaas Gift smooth and professional.
- Confirm product type, quantity, color, size, and condition.
- Take clear photos or videos if anything is damaged, missing, or incorrect.
- Keep original packaging and delivery labels until your claim is reviewed.
Claim Window
Claims for damaged, defective, missing, or incorrect items must be submitted within 3 days of delivery, or within 24 hours for visible delivery damage.
What May Be Eligible
We review genuine order issues with fairness and care. Approved cases may qualify for replacement, credit, or refund depending on the situation.
- Defective items caused by manufacturing faults.
- Damaged items caused during delivery, supported by clear proof.
- Missing items compared with your confirmed invoice or order record.
- Wrong items delivered due to model, color, product, or size mismatch.
What Is Not Eligible
To keep service fair for all customers, some cases cannot be accepted as returns or refunds.
- Change of mind after receiving the order.
- Wrong size, color, or product selected by the customer.
- Minor natural variations in color tone, packaging, or batch finishing.
- Damage caused after delivery through misuse, washing, alteration, or wear.
- Used, washed, altered, or incomplete items.
- Discount or clearance items unless defective or damaged on arrival.
How to Submit a Claim
Send us complete details so our team can review your case quickly and accurately.
- Invoice number or order reference.
- Customer name and phone number.
- Clear photos or videos showing the issue.
- Photo of packaging or delivery label where applicable.
- List of affected items and quantities.
Review & Approval
After receiving your request, our team reviews the evidence and may ask for additional details. If approved, we confirm the best solution clearly before proceeding.
- We may request the affected items to be returned for inspection.
- We may arrange collection or request delivery to our location depending on the case.
- Claims without enough evidence may be rejected.
Resolution Options
Approved claims are handled with a solution that fits the case, stock availability, and item condition.
- Replacement when the same or suitable item is available.
- Store credit for a future Alalaas Gift purchase.
- Refund for the affected item value where approved.
Refund Timeline
Approved refunds are usually processed within 7–14 business days after approval and, where required, after returned items are received and checked.
13. Contact
Need help with a return, refund, or delivery issue? Contact Alalaas Gift and our team will guide you step by step.