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Terms and Conditions
Clear terms for premium gifting, smooth delivery, safe payments, and a customer experience worthy of Somalia’s #1 gift shop.
Who We Are
Alalaas Gift is a premium gifting brand serving customers who want thoughtful gifts, elegant packaging, reliable delivery, and memorable moments. We aim to be Somalia’s number one destination for beautiful gifting experiences.
Orders & Customer Eligibility
Customers may browse, request support, place orders, and use our services according to these Terms. We may refuse or cancel orders that are incomplete, suspicious, unavailable, or outside our service rules.
- Provide accurate name, phone, delivery, and order information.
- Confirm product details, custom messages, delivery timing, and recipient details before payment.
- Use the website and services respectfully and lawfully.
Customer Information & Responsibility
You are responsible for submitting correct information. Wrong details may cause delays, failed delivery, or extra costs.
- Always review order details before confirming payment.
- Check recipient phone number, address, district, and delivery notes carefully.
- For personalized gifts, confirm spelling, dates, names, and custom messages before production.
Products, Images & Custom Gifts
Product images and descriptions help customers choose gifts confidently. Slight differences may occur due to lighting, screen display, stock batches, packaging upgrades, or seasonal availability.
- Fresh items, flowers, cakes, and custom gifts may vary slightly while keeping the same premium intention.
- If an item is unavailable, we may suggest a beautiful alternative for customer approval.
- Personalized or custom-made items may have special rules once production starts.
Quotes, Availability & Confirmation
Availability may change quickly during busy seasons. An order is confirmed only when payment and order details are accepted by Alalaas Gift.
- Quotes may expire if stock, flower availability, cake slots, or delivery capacity changes.
- We may contact you for confirmation before preparing or dispatching the order.
Pricing & Promotions
Prices may depend on product type, customization, packaging, delivery area, urgency, and seasonal demand. The final amount is the amount shown in your confirmed order or invoice.
- Promotions apply only during the stated period.
- Delivery fees, urgent preparation fees, or customization fees may be added where applicable.
- Incorrect published prices may be corrected before order confirmation.
Payments
Orders are prepared after payment confirmation unless another arrangement is approved. We may accept mobile money, bank transfer, card payment, cash, or other approved methods.
- Provide proof of payment when requested.
- Do not share PINs, passwords, or sensitive banking details with anyone.
- Unpaid or partially confirmed orders may be delayed or cancelled.
Delivery & Surprise Orders
We work hard to deliver gifts beautifully and on time. Delivery times can be affected by traffic, weather, recipient availability, address issues, or events beyond our control.
- Make sure recipient phone number and address are reachable.
- For surprise deliveries, provide accurate instructions and an alternative contact when possible.
- If delivery fails due to incorrect details or unreachable recipient, extra delivery fees may apply.
Returns, Cancellations & Claims
Returns and cancellations follow our Return & Refund Policy. Personalized, fresh, perishable, or already-prepared surprise items may be limited once preparation begins.
- Report damaged, missing, or incorrect items quickly with clear proof.
- Custom orders may not be cancellable after design or preparation begins.
- Approved solutions may include replacement, store credit, or refund depending on the case.
20. Contact
For questions about these Terms, orders, delivery, customization, or customer support, contact Alalaas Gift below.