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Privacy Policy
Premium service begins with trust. This policy explains how Alalaas Gift protects customer information while delivering beautiful gifts across Somalia.
Our Privacy Promise
At Alalaas Gift, Somalia’s trusted premium gifting destination, we respect every customer relationship. This policy explains how we handle information when you contact us, place orders, request delivery, or use our website.
Information We Collect
We collect only the details needed to serve you professionally, prepare your order correctly, and provide reliable customer support.
- Identity and contact details such as name, phone number, email, WhatsApp number, and business name where relevant.
- Delivery details such as address, city, landmark, district, and delivery instructions.
- Order details such as selected products, quantities, messages, invoices, and order history.
- Payment references such as receipt numbers or confirmation screenshots, but never your PIN or password.
- Website usage details such as device type, browser, pages visited, and basic cookie information.
How We Use Your Information
Your information helps us deliver a premium, accurate, and caring gifting experience from first contact to final delivery.
- Prepare quotes, confirm orders, and process customer requests.
- Arrange delivery, coordinate address details, and send order updates.
- Verify payments and protect customers from fraud or mistakes.
- Respond to support requests through phone, email, WhatsApp, or website forms.
- Improve our product range, customer experience, and online service quality.
When We Share Information
We do not sell customer information. We share only what is necessary to complete orders, protect our business, or comply with legal responsibilities.
- Delivery partners may receive address and phone details to complete delivery.
- Payment providers may receive limited details to verify transactions.
- Website/service providers may process information needed for hosting, analytics, messaging, or support.
- Authorities may receive information only when legally required or necessary to protect rights and safety.
Payments & Sensitive Details
For accounting and verification, we may keep transaction references and payment confirmations. We never ask customers to share mobile money PINs, passwords, or full card credentials.
Cookies & Website Tracking
Our website may use cookies to improve security, remember basic preferences, and understand how visitors use the website.
- Essential cookies help the website function properly.
- Analytics cookies help us improve popular pages and customer journeys.
How We Protect Your Data
We use reasonable safeguards to reduce unauthorized access, misuse, loss, or disclosure of customer information.
- Access to customer information is limited to relevant team members.
- Payment and order information is handled with care for verification and support.
- Fraud prevention checks may be used for unusual or high-risk activity.
Your Choices & Rights
Depending on applicable law, you may request access, correction, deletion, or a copy of your information. You may also ask us to stop marketing messages.
- Request access to information we hold about you.
- Ask us to correct inaccurate contact or delivery details.
- Request deletion where legally allowed.
- Opt out of promotions by contacting us or following unsubscribe instructions.
16. Contact
For privacy questions, personal support, corrections, or data requests, reach Alalaas Gift through the official contact details below.